Experience. Insights. Innovation.
For over a decade CMR Consulting has been developing and implementing
innovative strategies for industry, government, private sector and not-for-profit
organizations throughout the world. We listen and understand your business
priorities, challenges, culture and audiences. Through collaboration we develop
and streamline strategies, processes & tactics to help you reach your targets.
Our Commitment
At CMR Consulting, we don’t believe that one-size fits all with our clients. We passionately work closely with clients and thrive on their success. We look at challenges as opportunities to develop customized and innovative approaches, designed to consider the big picture and leverage opportunities. We are dedicated to taking a disciplined and professional approach, being responsible and accountable in every project we undertake to further enhance the reputation of your organization.
Optimizing Triple Bottom Line Performance
Social. Economic. Environmental.More than risk avoidance and compliance – it’s an opportunity
for innovation and competitive advantage.
Our services
Strategic Planning
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Strategic Planning
A set of short and long-term goals with aligned actions, measurable performance outcomes and identified resources required to accomplish them.
Your Project Team will:
- Understand expected outcomes
- Identify audiences and primary stakeholders
- Recognize trends, potential threats and issues and opportunities to leverage
- Articulate clear corporate and/or project goals and objectives
- Develop action plans and tactic and tools to support successful execution
- Define performance measures
Communications
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Communications
A two-way process for exchanging and sharing information that creates synergies and promotes awareness, knowledge and understanding.
Your Project Team will:
- Assess and audit current communications
- Build strategic communication plans that align with corporate objectives to engage with both internal and external audiences
- Develop effective key messages that are reflected consistently in all communications
- Identify the appropriate channels and tools to increase the ability for meaningful engagement
- Establish media platforms and grow relationships
Stakeholder Engagement
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Stakeholder Engagement
Relationship management by involving people who may be affected by the decisions of an organization. It strives to align mutual interests, reduce risk and advance economic, social and environmental performance.
Your Project Team will:
- Conduct stakeholder mapping and assessment
- Develop engagement strategies to optimize relationships and build trust
- Support the management of issues and project opposition
- Identify the appropriate channels and tools to increase the ability for meaningful engagement
- Lead engagement interactions/sessions and measure impact and effectiveness
Indigenous Relations
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Indigenous Relations
Development of respectful and trust-based relationships that include recognition of cultural, unique interests and constitutional rights to align with business objectives and mutual benefit.
Your Project Team will:
- Create guidelines and policies to support committed engagement
- Develop strategic plans that include expectations for interactive solution-based dialogue
- Conduct engagement to understand community interests, concerns and priorities
- Support efforts to initiate and establish long-term relationships with Indigenous communities
- Identify alignment for Indigenous business opportunities that create mutual benefit
- Support development of community agreements
Governance
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Governance
Incorporating authority, decision making and accountability into an organization through consistent management, cohesive policies, guidance, processes and decision rights.
Your Project Team will:
- Support Boards through training, succession planning, appraisal reviews and strategic planning
- Develop Board Handbooks and enhance organizational and workplace policies
- Create tools and templates that ensure effective implementation and monitoring of policy adherence
Negotiations
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Negotiations
Strategic negotiations and influencing the process are key in assuring that all needs are met in a mutually beneficial and equitable way.
Your Project Team will:
- Negotiation readiness assessment
- Systematic strategy preparation
- Creating and claiming value in negotiation
- Indigenous procurement negotiations
- Organizational change and influence initiatives
Socio-Economic Assessment
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Socio-Economic Assessment
Understanding the socio-economic needs of stakeholders and appropriate responses is vital to the success of any project through a wholly participatory approach.
Your Project Team will:
- Assess socio-economic needs of beneficiaries
- Identify imminent and long term needs for impacted communities
- Recognize cross-cultural issues at-risk and vulnerable populations
- Develop implementation plans for sustainable community development
- Ensure all work and outcomes are mutually beneficial
- Monitor and evaluate current and/or new project initiatives
Facilitation
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Facilitation
Guiding a group through a structured process that enables them to achieve more effective and higher quality outcomes and decisions.
Your Project Team will:
- Facilitate within an environment that is safe for productive engagement
- Cultivate shared responsibility and mutual understanding
- Identify purpose and bring focus through techniques and collaborative conversation
- Maximize participant input and involvement through innovative facilitation methods
- Encourage exploration, learning and change
Testimonials
“Carolyn has led, produced and managed several high level and detailed projects for the Aboriginal Friendhip Centre of Calgary. Carolyn completed all projects on schedule, on budget and with culturally on-point key messaging. She has single handedly elevated our Centre”s profile in the community, provincially and nationally. I consider her and her team as my go-to for all my communications, Business Planning, and media needs”CEO Aboriginal Friendship Centre of Calgary
“CMR has worked with Fort McKay Group of Companies on several projects over the years, going back to 2009. Carolyn and her team have delivered expertise in the areas of Board governance, strategic planning, communications, media relations and quality management systems. She works closely with our management team and promotes collaboration to ensure buy-in through the identification of goals, priorities and accountable performance. With a strong acumen for both internal and external communications, she has aligned and developed processes, tools and templates that have been successful at engaging various audiences.”Former CEO Fort McKay Group of Companies
“CMR Consulting was instrumental in helping develop a robust communication strategy and implementation on our project. Stakeholder engagement and subsequent records were critical to our success. They delivered top tier work in all levels of government, First Nations, communications and media relations.”SECURE Energy Services
“We had the opportunity to work with CMR Consulting Inc. for the development of the Fort Nelson First Nation Strategic Plan. Carolyn’s open approach allowed everyone to be heard and given the opportunity to provide input. Governance and administration both achieved a level of consensus and a plan was developed as a result.”Fort Nelson First Nation
“I have had the good fortune to work with Carolyn and the CMR staff over most of the last 10 years on several stakeholder files including engagement and strategic planning with respect to Corporate structure. I found the company to be responsive, knowledgeable and proactive. CMR was instrumental in bringing together several companies that were competitors in a geographical area to form a user group that made sure residents’ concerns were heard and that they were informed of activity well ahead of time. The group gained credibility under Carolyn’s leadership with good public relations in the form of town Halls , attendance at local functions and distribution of factual materials that were simple and easy to follow for non-oil and gas people. It was very evident from our success in licensing wells and getting infrastructure projects approved that this approach added significant value.”Oil & Gas Executive
“CMR Consulting has helped our team to define our goals and assess our key audiences and messages in order to develop a comprehensive communications strategy. Carolyn brings a disciplined approach and structured process to strategic communications planning her objectivity and insight is refreshing and valued by our team.”Brookfield Residential
“In conducting a community consultation and an Open House forum for a drilling program in New Brunswick, CMR provided great expertise in the areas of stakeholder assessment, planning, design and implementation which resulted in a very successful event allowing the program to move forward.”President and CEO
“CMR Consulting provided facilitation that afforded our team the opportunity to focus and reflect on how we function as a team and make decisions. We left the session with a better understanding of our teams workload and how each of us contributes to the teams success. Thanks to Carolyn’s session we have a strong foundation on which to continue building a successful, productive and high-functioning team.”AltaGas Communications
“CMR Consulting worked with our team to build a stakeholder management system, resources and tools. CMR was responsive to our company’s needs, desired outcomes and the quality of the work that was produced was outstanding.”Enerplus Corporation
“I am very pleased with the high degree of professionalism Carolyn Moore-Robin has brought to our team. Her ability to work with the public to identify issues and move toward compromise and resolution has been a real asset to our project.”VP Exploration
“We strive to find strong relationships with firms that demonstrate depth of capacity, strength in strategic thinking, and sustained excellence. And those are precisely the qualities we clearly see at CMR.”Bart Mindszenthy, Associate Faculty, Royal Roads University and Chair, College of Fellows – Canadian Public Relations Society
“As a new company with a long ‘to-do’ list, things can be overwhelming at times. However, it was an absolute pleasure working with CMR Consulting Inc. Their team made the development of our Communications Strategy enjoyable and seamless with a fantastic product at the end; one that I can easily understand and use. Your demonstrated patience, expertise and turnaround time were very much appreciated. It’s wonderful that we continue to get positive feedback on our completed products. I look forward to working more with your group in the near future.”Rose Mueller, Communications Manager, IKWC
“Over the past four years, we have worked closely with CMR and its principal, Carolyn Moore-Robin, in the area of aboriginal and stakeholder engagement; communications and issues management. CMR’s assistance was particularly invaluable for improving our practices in the area of aboriginal procurement and communications with First Nations communities. Whether assistance is provided by Carolyn or her staff, CMR’s work product is consistently provided in a timely manner, and is of the highest professional quality. Without question, we would recommend CMR to anyone seeking strategic advice in these areas.”Patrick Donnelly, Director, External Engagement and Legal Council - Painted Pony Energy
Our Team
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